How do we go about Improving UKImproving UK Productivity – Made in UKProductivity ?It may have escaped your attention in the current discussions about Brexit, trade deals, immigration and what we can do to trade elsewhere but the UK is the least productive nation in the G7. It is reckoned that UK firms are 20% less productive than […]
In this video, Tom Peters, who with Robert J. Waterman wrote “In Search of Excellence”, challenges us about listening.In it he uses the example of a doctor; a professional who spent many years in studying and encounters patients who may define their similar problems in different ways.He challenges us to consider;What is the number 1 source […]
Voice of the Customers? #1Do you have one customer type or more than one? In this, another of the TED.com talks that have inspired us, we share the insights of Malcom Gladwell. In this video he explores the concept of the “Perfect Pepsis”, the story behind Ragu and how you can gain more customers and expand […]
When we talk about Gemba, going to the place and observing it does conjure up the image of someone watching. Equal to this though is the need to observe through listening.This is the first of a series of posts where we share TED.com talks that we have found useful in developing our skills or highlighting […]
