Author Archives: Mark Greenhouse

Lean Office Administration

Continuous Improvement in Legal Departments

Continuous Improvement in Legal DepartmentsOkay, we all know the story, you’re waiting for something to happen about continuous improvement in Legal Departments. Then all of sudden like buses, the stories start to arrive at once.On Friday last it was the turn of LexisNexis to publish their discussion paper Measuring the in-house Legal Teamproduced by their In-House Advisory Board, […]

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Lean Waste Waiting

Lean Wastes are really Frustrations

In our world of Lean Process Improvement all too often we talk about 7 Wastes and expect you to understand what we mean. Your days are filled with value adding, high quality work and DAILY FRUSTRATIONS. Frustrations that reduce your efficiency, hamper your productivity and those of your team and colleagues. Frustrations that cause you and […]

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Lean Value Stream Mapping in a Law Firm

Value Stream Mapping and Alignment”The feedback was positive from every department. Everyone agreed with the improvements that the project found, agreed that we should do something about them, get started quickly; we moved on to the next item on the agenda.” Towards the end of 2014 we completed a Value Stream Mapping project for a […]

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Everyone is Responsible For Improvement

EVERY employee has two jobs??…Toyota, the company who have been progressing improvement since the days they made textile looms, take a very progressive and long-term view on kaizen (change good) and employee engagement.(I don’t think they called it Lean, the word doesn’t exist in the index of the Toyota Production System book by Taiichi Ohno, published […]

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