In Summer 2020, with Covid, Zoom and remote working being front of mind in organisation across the globe. We were given the opportunity, by the Moeller Institute at Cambridge University, in the UK to share our insights on the digital leadership skills needed to make digitalisation projects a success. The Moeller Institute provide executive education […]
Business Process Mapping Tips #4 Go and Check Observe the Work being Done, the Orders being made; the actual work you are paying for, the movement of people and parts, the checking, the paperwork or software being filled in, the looking for parts, information; the Work In Progress being stored. Listen to the Staff […]
Business Process Mapping Tips #3 Everyday, you work on orders that go through all the main steps every time. These are the Runners. Twice a week, or 20% of orders use all the main steps but have a few extra steps that depends on exactly what the customer wants. These are the Repeaters. […]
13,000 Hours Saved – 40% of Legal Forms Contained Errors. How could a business processes that failed 40% of the time still be around today? How? Thank fully it may not be and lessons from it may lead to a saving of 13,000 hours of work for the UK HM Courts Services. A process as […]
Business Process Mapping Tips #2 Business Process Mapping Tip 2You’ve agreed why your business is mapping a process. The next step is to agree two additional points;What is the Final Output of the Process, the finish. Where does the Process Start?Or put another way Where Are The Boundaries? sounds simple right?Where Does The Process Finish?Is your […]
Business Process Mapping Tip #1 We often get asked about Business Process Mapping so I’m sharing a series of tips that I hope you find of use. The first step in Business Process Mapping is to establish, Why Are We Mapping A Process? There are lots of reasons why you might wish to map a […]
Business Process Mapping (or BPM) details the steps a business takes to complete a process; a process could include; setting up a new client on a CRM system, manufacturing a product, producing a report, document hiring an employee, invoicing for a service. All organisations consist of a large number of processes; processes that move through departments […]
