Monthly Archives: May 2012

Process Reengineering Law Firms

Process Reengineering Law FirmsJ.Stephen Poor, chairman of Seyfarth Shaw, in his article for The New York Times, financial news service DealB%k, offers that lawyers today should be asking non-traditional questions. Questions to meet the changing demands of the buyers of legal services;How can I apply resources more effectively?How can I shorten cycle time?How can I […]

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Lean Customer Service

Lean Customer ServiceLean customer service; cut costs and grow business – is often the mantra of improvement professionals though examples can sometimes be difficult to find.Take a look at the projects you’ve completed how many are internally focused and how many have come from real customer insight.  When was the last time your improvement team sat down […]

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