Business Process Mapping Tips #2
You’ve agreed why you are mapping a process. Next you need to agree two additional points;
What is the Final Output of the Process, the finish & Where does the Process Start?
Or put another way Where Are The Boundaries? sounds simple right?
Where Does The Process Finish?
Is your process finished (final output) when the product or service is delivered to the customer, the client?
- The Final letter is delivered?
- the invoice?
- the product delivered?
- the payment received?
- the contract signed?
- the advice you give?
You define when it finishes, you can choose the Output that you want to map to.
EXTRA TIP: You might want to split your operational and delivery processes as one process type and the financial invoice and payment steps as a different process map. You can link across maps later if you need to.
Once you’ve agreed the end boundary, it’s onto the next argument, I mean discussion point.
Where Does The Process Start?
Is it when your business receives a call or email from or an introduction to someone looking for your services?
Once someone pays for the product, service?
Is it once you’ve met them and agreed the scope of works or submitted a proposal?
What about once they've accepted your terms and conditions?
Again there are no hard and fast rules; just ensure that everyone knows where you’ll start
Tip #2 – Agree the Start and End Boundaries to the Process you want to map.
P.S. If you have any questions or thoughts on what we might cover in the tips then make comments below.
If you want to find out more about our Business Process Mapping services then call Mark on 01904 277007 for a free chat.