Category Archives: Lean Office Productivity

Business Process Mapping Tip $

Business Process Mapping Tip #4

  Business Process Mapping Tips #4 Go and Check Observe the Work being Done, the Orders being made; the actual work you are paying for, the movement of people and parts, the checking, the paperwork or software being filled in, the looking for parts, information; the Work In Progress being stored. Listen to the Staff […]

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Business Process Mapping Tip 3

Business Process Mapping Tip #3

  Business Process Mapping Tips #3 Everyday, you work on orders that go through all the main steps every time. These are the Runners. Twice a week, or 20% of orders use all the main steps but have a few extra steps that depends on exactly what the customer wants. These are the Repeaters.   […]

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BPM Tip 1

Business Process Mapping Tip #1

Business Process Mapping Tip #1 We often get asked about Business Process Mapping so I’m sharing a series of tips that I hope you find of use. The first step in Business Process Mapping is to establish, Why Are We Mapping A Process? There are lots of reasons why you might wish to map a […]

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Thinking Outside The Square Box For Improvement

Thinking Outside the Box for Improvement? Improvement – Square WatermelonSquare Watermelons are a thing.Why? they fit in fridges easier,they don’t roll around,they are easier to cut.Understanding what your customers need and what they will pay for it can open up new variants of your existing products and services.Do you need to really think outside the box?Or […]

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Improving UK Productivity

Improving UK Productivity – Accidental Managers

How do we go about Improving UKImproving UK Productivity – Made in UKProductivity ?It may have escaped your attention in the current discussions about Brexit, trade deals, immigration and what we can do to trade elsewhere but the UK is the least productive nation in the G7. It is reckoned that UK firms are 20% less productive than […]

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Lean Office Training Course UK

Lean Office Training Course – adapted to solve Your problemsEveryday you face issues that need sorting out; Things that frustrate you.Sometimes though they just seem to be repeating or you just can’t seem to make them go away. Problems that a lean office training course could help solve. If you’re looking to improve your administration department or office […]

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Lean Customer Service

Lean Customer Service

Lean Customer ServiceLean customer service; cut costs and grow business – is often the mantra of improvement professionals though examples can sometimes be difficult to find.Take a look at the projects you’ve completed how many are internally focused and how many have come from real customer insight.  When was the last time your improvement team sat down […]

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