Business Process Mapping Tips #4 Go and Check Observe the Work being Done, the Orders being made; the actual work you are paying for, the movement of people and parts, the checking, the paperwork or software being filled in, the looking for parts, information; the Work In Progress being stored. Listen to the Staff […]
Lean in the Legal World Blog: Stories & Tips
This is where you’ll find our collection of Lean in Law stories, insights and tips; our blog of Lean and Productivity insights from our work that can be applied in legal, regulated and associated services.
Some of these are directly related to the legal service environment, others to the support functions and services we often find can be improved too.
Business Process Mapping Tips #3 Everyday, you work on orders that go through all the main steps every time. These are the Runners. Twice a week, or 20% of orders use all the main steps but have a few extra steps that depends on exactly what the customer wants. These are the Repeaters. […]
13,000 Hours Saved – 40% of Legal Forms Contained Errors. How could a business processes that failed 40% of the time still be around today? How? Thank fully it may not be and lessons from it may lead to a saving of 13,000 hours of work for the UK HM Courts Services. A process as […]
Business Process Mapping Tips #2 Business Process Mapping Tip 2You’ve agreed why you are mapping a process. Next you need to agree two additional points;What is the Final Output of the Process, the finish & Where does the Process Start?Or put another way Where Are The Boundaries? sounds simple right?Where Does The Process Finish?Is your process […]
Business Process Mapping Tip #1 We often get asked about Business Process Mapping so I’m sharing a series of tips that I hope you find of use. The first step in Business Process Mapping is to establish, Why Are We Mapping A Process? There are lots of reasons why you might wish to map a […]
Thinking Outside the Box for Improvement? Improvement – Square WatermelonSquare Watermelons are a thing.Why? they fit in fridges easier,they don’t roll around,they are easier to cut.Understanding what your customers need and what they will pay for it can open up new variants of your existing products and services.Do you need to really think outside the box?Or […]