Over the weekend a question was posed to me via Twitter (@theleanmanager if you’d like to follow). How Much (Lean) Waste is there in the Service Industry? It was posed as someone tried to discover the amount of waste (wasted time ⌚) in the back office of Banks/Service/Insurance Operations. Now I took this to mean […]
This is where you’ll find our collection of Lean Management stories, insights and tips; our blog of Lean and Productivity insights from our work that are related to management issues.
These can be used in many sectors from Engineering, through FMCG, to Offices and Support Functions, even Legal and Regulated Services.
Some of these insights and tips are directly related to the “operations” environment, others to the support functions and services we often find can be improved too.