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Process Improvement in Legal Services – Saves 13,000 hours

By Mark Greenhouse26/11/2018Lean Legal Process Improvement, Business Process MappingLean Legal, process improvement in law firm

13,000 Hours Saved – 40% of Legal Forms Contained Errors. How could a business processes that failed 40% of the time still be around today? How? Thank fully it may not be and lessons from it may lead to a saving of 13,000 hours of work for the UK HM Courts Services. A process as […]

Listen… the best way to help people improve?

By Mark Greenhouse16/02/2017TED, Gemba, Lean ManagementGemba Walk, Lean Legal, Lean Manufacturing UK, Lean Office, Listening, TED

When we talk about Gemba, going to the place and observing it does conjure up the image of someone watching. Equal to this though is the need to observe through listening.This is the first of a series of posts where we share TED.com talks that we have found useful in developing our skills or highlighting […]