Over the weekend a question was posed to me via Twitter (@theleanmanager if you’d like to follow). How Much (Lean) Waste is there in the Service Industry? It was posed as someone tried to discover the amount of waste (wasted time ⌚) in the back office of Banks/Service/Insurance Operations. Now I took this to mean […]
In case you missed it Starbucks claimed Lean Management Thinking was behind a tripling of profits and a dramatic surge in customer satisfaction in recent weeks. What exactly did they do? According to this Lean Japanese Techniques story in The Wall Street Journal, they Saved between 20 and 33% of the processing time in making coffee, which […]
Thinking Outside the Box for Improvement? Improvement – Square WatermelonSquare Watermelons are a thing.Why? they fit in fridges easier,they don’t roll around,they are easier to cut.Understanding what your customers need and what they will pay for it can open up new variants of your existing products and services.Do you need to really think outside the box?Or […]
In this video, Tom Peters, who with Robert J. Waterman wrote “In Search of Excellence”, challenges us about listening.In it he uses the example of a doctor; a professional who spent many years in studying and encounters patients who may define their similar problems in different ways.He challenges us to consider;What is the number 1 source […]
Voice of the Customers? #1Do you have one customer type or more than one? In this, another of the TED.com talks that have inspired us, we share the insights of Malcom Gladwell. In this video he explores the concept of the “Perfect Pepsis”, the story behind Ragu and how you can gain more customers and expand […]
If you wish to see the video direct at TED then go to TED.comIf you liked this post then you might like our other posts on GEMBA
Lean Consultancy NottinghamMetal castingOpened in 2008 our Nottingham office has developed the model began in York. Levantar offer training, coaching and consulting services across the UK from their Nottingham office.These solutions are offered to many types of business e.g. Legal Firms, Manufacturing, Engineering, Facilities Management, Financial Services.Our Nottingham office is ideally placed to service the manufacturing […]
Levantar offer Lean Consulting, Coaching and Training across the UK from their base in York, Yorkshire. Our York office is managed by Mark Greenhouse. His experience has enabled clients to Reduce Lead Times by 30% Increase Capacity by 40% – leading to greater sales from the same staff and sites Reduce Costs – if […]
Neil Harvey UK Lean Consultant ‘Kneeds’ to get his hands dirty and infuses honest wholesome business improvement with financial reality. In the past decade Neil has delivered significant improvements to dozens of clients of a variety of sizes and across many business sectors, from FMCG to engineering, printer manufacturers to electronics, medicinal products to retailers, […]
EVERY employee has two jobs??…Toyota, the company who have been progressing improvement since the days they made textile looms, take a very progressive and long-term view on kaizen (change good) and employee engagement.(I don’t think they called it Lean, the word doesn’t exist in the index of the Toyota Production System book by Taiichi Ohno, published […]
