Voice of the Customers? #1Do you have one customer type or more than one? In this, another of the TED.com talks that have inspired us, we share the insights of Malcom Gladwell. In this video he explores the concept of the “Perfect Pepsis”, the story behind Ragu and how you can gain more customers and expand […]
When we talk about Gemba, going to the place and observing it does conjure up the image of someone watching. Equal to this though is the need to observe through listening.This is the first of a series of posts where we share TED.com talks that we have found useful in developing our skills or highlighting […]
A Lawyer walks into a bar……A Lawyer walks into a bar…A couple of weeks back one of our team was in a bar and got chatting to a lawyer*. During the conversation, the lawyer picked up a pen and started making notes about what they were talking about.We decided we’d share with you one of the insights he […]
Continuous Improvement in Legal DepartmentsOkay, we all know the story, you’re waiting for something to happen about continuous improvement in Legal Departments. Then all of sudden like buses, the stories start to arrive at once.On Friday last it was the turn of LexisNexis to publish their discussion paper Measuring the in-house Legal Teamproduced by their In-House Advisory Board, […]
Listen to any Lean Practitioner and in a short time they’ll talk about Lean Manufacturing the 7 Wastes. But What Are They? What is the Waste that Lean specialists talk about and in particular what are the 7 types of waste. Listen closely and you’ll hear some talk of 8, even 12. Within Lean Manufacturing the […]
In our world of Lean Process Improvement all too often we talk about 7 Wastes and expect you to understand what we mean. Your days are filled with value adding, high quality work and DAILY FRUSTRATIONS. Frustrations that reduce your efficiency, hamper your productivity and those of your team and colleagues. Frustrations that cause you and […]
Value Stream Mapping and Alignment”The feedback was positive from every department. Everyone agreed with the improvements that the project found, agreed that we should do something about them, get started quickly; we moved on to the next item on the agenda.” Towards the end of 2014 we completed a Value Stream Mapping project for a […]
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EVERY employee has two jobs??…Toyota, the company who have been progressing improvement since the days they made textile looms, take a very progressive and long-term view on kaizen (change good) and employee engagement.(I don’t think they called it Lean, the word doesn’t exist in the index of the Toyota Production System book by Taiichi Ohno, published […]
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